Userpilot

APRIL 21, 2024

Is WalkMe or Spekit the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

APRIL 21, 2024

Is UserGuiding or WalkMe the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

AUGUST 30, 2021

What type of launch messages do you use when announcing new features or product enhancements? Should you go with in-app notifications or a product launch email sequence? The list we’re curated here has great examples of how to effectively announce what’s new in your product using in-app notifications and email.

Feedback Software 86

Feedback Software Messaging User Testing Customer Experience 86

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Messaging 68

Messaging Feedback Software Product Research Customer Feedback 68

Userpilot

APRIL 10, 2023

What is the best method of guiding users through your product; an interactive walkthrough vs a product tour? Both aim to deliver information to a user, but both do this in different ways and in different situations. TL;DR Interactive walkthroughs help users by taking them through a step-by-step guide.

Feedback Software 92

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 92

Userpilot

NOVEMBER 25, 2022

Automating user engagement provides a consistent customer experience , increases customer satisfaction , and decreases operational costs. You can use automation to: Show a welcome screen to new users. Use tooltips to aid feature adoption. Introduce new features constantly with announcements.

Feedback Software 90

Feedback Software Customer Experience User Testing Customer Feedback 90

Userpilot

OCTOBER 1, 2022

In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. TL; DR. Notifications are used to inform users about product updates, enhance customer engagement , guide users throughout their customer journey , and collect valuable feedback. What are notifications?

Customer Experience 93

Customer Experience User Testing User Experience Customer Feedback 93

Userpilot

APRIL 30, 2022

Are you using in-app notifications for your SaaS product? When done right, in-app notifications can help you engage users, improve user retention, and reduce churn. In this article, we will cover everything about in-app notifications. You’ll learn what they are, and some best practices on how to use them.

Feedback Software 93

Feedback Software Analytic Tools Software Review Customer Feedback 93

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

Analytic Tools 94

Analytic Tools Feedback Software UX Data Visualization 94

Userpilot

OCTOBER 10, 2022

What made them successful? Loom uses onboarding checklists to encourage users to get fully activated. Userpilot organizes webinars to teach users how to use new features. Miro uses announcement modals to inform users of updated features, while Asana uses tooltips to highlight features that might be hidden.

Feedback Software 87

Feedback Software Research Software Product Research User Testing 87

Userpilot

MAY 16, 2023

Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand. TL;DR Contextual help refers to the provision of targeted and relevant assistance or guidance to users within a specific context or situation.

UX 82

UX Customer Experience Customer Satisfaction User Friction 82

Userpilot

JULY 19, 2021

Remember when almost all social networks started adopting the stories feature into their product? That’s feature adoption ; the goal PMs like you strive to achieve with every new product feature. In this blog post, some of the things I’m going to cover are: what feature adoption is. how to measure feature adoption.

Onboarding KPIs 116

Onboarding KPIs Feedback Software Product Research User Testing 116

Userpilot

OCTOBER 21, 2022

It’s also the foundation to: Build customer loyalty. So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Without customer confidence, users would be sensitive to churn. Attract good-fit customers. Boost product growth.

Feedback Software 93

Feedback Software User Testing Customer Experience Customer Feedback 93

Userpilot

FEBRUARY 10, 2022

Want to improve your feature adoption metrics but don’t know where to start? Improving feature adoption for your SaaS product needs to be contextual. In other words, your product needs to encourage users to engage with relevant features at the right time. What is feature adoption in SaaS?

Onboarding KPIs 92

Onboarding KPIs Feedback Software User Testing Product Research 92

Userpilot

NOVEMBER 22, 2022

With a customer education strategy, you create content or create courses that show customers how to get the most value from your product. Then, determine your user personas and their jobs to be done to make sure you’re creating customer training materials that help them achieve their objectives. Let’s get started.

Education 86

Education User Testing Customer Feedback Customer Experience 86

Userpilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Positive feedback loops confirm you’re doing the right thing while negative feedback loops are a chance to solve issues and improve the user experience.

Product Research 93

Product Research Feedback Loop Feedback Software User Testing 93

Userpilot

JULY 7, 2022

You might have a great product, but are your users engaging with it? Customer stickiness is when a user makes repeated purchases of the same product because of transactional values (price, quality, etc.). Customer loyalty focuses on building a relationship with buyers based on trust and moral values.

Research Software 89

Research Software Feedback Software Customer Experience User Testing 89

Userpilot

JULY 6, 2022

How can progressive onboarding help you create a personalized user onboarding experience ? Is it a better way to onboard new users? How’s it different from function-oriented app onboarding? This article will guide you through how to use progressive onboarding to boost customer engagement in your app.

UX 99

UX Customer Experience User Testing Data Visualization 99

Userpilot

OCTOBER 7, 2020

Realeasing a new feature and expecting your users to just ‘pick it up’ is like going to China and expecting to ‘just pick up Chinese’. You need to help your users adopt the new features, regardless how far they are in their user journey. Announcing new features is in fact…sales.

Onboarding KPIs 75

Onboarding KPIs Customer Experience Analytic Tools User Testing 75

Userpilot

JANUARY 3, 2022

When implemented effectively, in-app messages are a great way of driving user engagement in a timely, contextual and personalized manner. In-app messaging are the essential tool for SaaS businesses to easily communicate in-product with the user and: Onboard customers. Drive feature and product adoption.

Feedback Software 86

Feedback Software Analytic Tools Messaging Product Research 86

Userpilot

JUNE 19, 2023

User engagement is one of those terms that everyone knows but only a few fully understand. What does it mean to engage a user? Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. How do you measure it?

User Testing 84

User Testing Product Research Feedback Software Customer Experience 84

Userpilot

JUNE 28, 2023

With solid in-app marketing strategies, you’ll keep users engaged, help them experience your product’s value, and increase long-term retention. But the big question remains: how do you know what in-app communication to implement and when to trigger them in the user journey?

Feedback Software 85

Feedback Software Analytic Tools User Testing Product Research 85

Userpilot

NOVEMBER 29, 2022

Not only can it make or mar the first impression users have about your product, but it’s also the first channel for obtaining real-time product feedback for your product teams. By the end of this post, you’ll be armed with enough knowledge, the right tools , and be inspired by great user onboarding examples to build engaging onboarding tours.

Feedback Software 93

Feedback Software Analytic Tools Research Software Onboarding KPIs 93

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. What is in-app communication? What is the use of in-app messaging?

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? TL;DR User adoption happens when users learn how to use a product and discover its value. Then try different tactics meant to drive engagement and get users to experience value. Your feature usage analytics are a gold mine for adoption insights.

Analytic Tools 82

Analytic Tools Feedback Software User Testing Data Visualization 82

Userpilot

AUGUST 21, 2021

Wondering why your shiny new features are not getting enough user engagement? After spending months building a new feature, it is such a bummer to see users not adopting it as much as you thought they would. A product is only as good as its features. This is once they are engaged with the core features.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

MAY 17, 2022

Is it a new feature? There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. We’ll cover some strategies that will drive product stickiness through continuous improvement based on user feedback. But what is a product improvement?

Feedback Software 90

Feedback Software User Testing Product Research Customer Feedback 90

Userpilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. What is feature adoption in SaaS?

Onboarding KPIs 75

Onboarding KPIs Feedback Software Analytic Tools Research Software 75

Userpilot

APRIL 14, 2023

However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. A good adoption solution requires an engagement layer for in-app guidance. Maybe something completely else?

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Data Visualization 91

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Feedback Software 83

Feedback Software Messaging Customer Feedback Customer Experience 83

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? Customer onboarding matters because it builds user confidence , improves customer retention , and decreases the demand for customer support. Otherwise, it feels overwhelming and demotivating for users.

Analytic Tools 93

Analytic Tools Feedback Software Customer Experience Data Visualization 93

Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points.

Feedback Software 76

Feedback Software User Testing Customer Experience User Friction 76

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. But look no further!

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Userpilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation.

Analytic Tools 81

Analytic Tools Data Visualization Research Software Onboarding KPIs 81

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. CSAT surveys measure overall customer satisfaction with the product or feature. Let’s dive in! What is a customer feedback system?

Feedback Software 80

Feedback Software Analytic Tools Research Software Customer Feedback 80

Userpilot

SEPTEMBER 30, 2022

Wondering how to measure new feature success effectively? Upgrading your product features and introducing new ones is a key part of a successful SaaS product strategy. But how do you measure the success of a new feature? Are the active users aware of the new update? How many users are finding value here?

Feedback Software 87

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 87

Userpilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? We’ll explore all the core Userpilot features & capabilities… but most importantly how you can make the most out of it. We’ll explore all the core Userpilot features & capabilities… but most importantly how you can make the most out of it.

Analytic Tools 86

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 86